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Check out a sampling of my projects
Check out a sampling of my projects
AI Skills Academy
AI Skills Academy
Overview
As a hybrid cloud and AI company, IBM is looking to the future in both technologies to help clients reach their organizational goals. As a leader in the AI field, IBM needs all employees to be conversant and knowledgeable in AI, whether the employee is client-facing or not.
Solution
The AI Skills Academy was launched in 2018 to help IBM grow the skills of their workforce and address the scarcity of hybrid cloud and AI skills available in the marketplace. The AI Skills Academy has become the main AI learning portal for all IBM technical and non-technical roles. There is a curriculum available for every individual employed at IBM as well as opportunities for learners, technical and non-technical, to earn associate, professional, and advanced skill level digital credentials in the form of Credly badges.
Non-technical role enablement is comprised of soft skills for project managers, leaders, consultants, and business analysts. Technical role learning is comprised of individuals in roles such data scientists, data engineers, solution architects, analysts, and developers.
My role
I was the overall curriculum manager for the AI Skills Academy. My responsibilities included:
Working with stakeholders to define the overall learning strategy and implementing that strategy
Leading a team of senior instructional designers on the design and development of custom learning activities
Identifying curated learning to leverage for the academy
Outcomes
Total enrollments were 14,790 through November 2021
Total badges earned were 3,230 through November 2021
Overall NPS results were 57 for all AI Skills Academy learning plans as of February 2022
In 2022, the AI Skills Academy won Gold for Best Learning Strategy in the Brandon Hall excellence award.
SkillsBuild eLearning Offerings
SkillsBuild eLearning Offerings
Overview
IBM SkillsBuild is designed to help students around the globe begin their career exploration with free digital learning on cutting-edge technology and workplace skills. The Make an Impact with Data Analytics and Make an Impact with AI courses are two of many learning offerings available on IBM SkillsBuild.
Solution
These courses are intended for young adults interested in technology and sustainability. Learners explore how data analytics and AI can organize facts to reveal information about sustainability issues and how organizations can predict climate risk and environmental problems, prevent disasters, solve mysteries of food production, and even help reduce deforestation.
The courses are part of the Fundamentals of Sustainability series of courses. Once learners complete all of the courses, they are awarded a Credly badge. These courses were programmed in Articulate Rise and Storyline.
My role
I was the lead instructional designer responsible for review of the final design, writing the storyboards, and implementing review changes.
Outcomes
In the first month of deployment, there were 62 Credly badges issued in 17 countries.
Trustworthy AI and AI Ethics
Trustworthy AI and AI Ethics
Overview
Trustworthy AI and AI ethics are of paramount importance in today's rapidly advancing technological landscape. It is crucial because AI systems are increasingly integrated into various aspects of our lives, influencing decisions that impact individuals, communities, and societies as a whole.
The Trustworthy AI and AI Ethics badge covers the Principles for Trust and Transparency and the Pillars of Trust. Learners will gain knowledge around mitigating bias in AI and assess AI ethics risks. The badge earner is also able to recognize the four key methods for implementing trustworthy AI solutions while using IBM's AI tools.
My role
I was the lead instructional designer leading a team of instructional designers through the design and development process. I was responsible for approving the course design, reviewing the courses, and deploying the courses in the Learning Management System (LMS).
Outcomes
The Trustworthy AI and AI Ethics badge is one of the most popular badges at IBM. In the first quarter after launch, 2,170 learners earned the Trustworthy AI and AI Ethics badge. Currently, the Trustworthy AI and AI Ethics badge is the 7th most popular badge at IBM, with approximately 2,300 badges in the total badge catalog.
Advanced Sales Coaching
Advanced Sales Coaching
Overview
The Advanced Sales Coaching (ASC) program at IBM enables and supports the Sales Leaders in coaching their sellers to high performance and to deliver a differentiated client experience. ASC includes online courses covering a variety of coaching topics. The courses leverage several learning modes, including videos, articles, book chapters, interactive coaching simulations, and finally a practice and feedback session with a Coaching Advisor.
My role
I was the lead instructional designer and managed the design, development, and maintenance of the ASC online courses. I worked closely with stakeholders, sales managers, and coaching experts to design and develop interactive courses with a blend of online learning, live virtual sessions, and one-on-one mentoring with sales coaches.
Outcomes
During the time I was the lead instructional designer, the program achieved the following:
Sellers that receive more than 3 hours of coaching per month exceeded their goals by 7 percent.
Revenue attainment for Sales Managers who completed one or more ASC bundle exceeded non-ASC Sales Managers by over 7 percent.
Introduction to Shiftwork
Introduction to Shiftwork
Overview
Shift work refers to a work schedule that deviates from the traditional 9-to-5 day, typically involving working hours during evenings, nights, or rotating shifts. In the early 2000s, a large utility company wanted to provide their employees with information manuals covering shiftwork and environmental policy.
My role
As the lead instructional designer, I was responsible for the design, development, and creation of several information manuals. I conducted numerous interviews with shift managers and workers to gather content.
Outcomes
The manual I wrote was distributed throughout the utility company as a guide to help workers and shift managers handle working during evenings, nights, and rotating shifts.
Basic Principles of Design
Basic Principles of Design
Overview
This course was a collaboration between IBM and Adobe and is included on SkillsBuild. It introduces the learner to the principles of great design to enrich their creative skillset and deepen their visual design knowledge. They learn from experts in the field about key concepts and are introduced to ways they can apply these design principles to their visual projects.
My role
I was the lead instructional designer and led a team of instructional designers, graphic designers, and courseware engineers.
Outcomes
This course has an NPS of 77 and a user satisfaction rating of 4.8 out of 5.
Job Application Essentials
Job Application Essentials
Overview
This series of eLearning courses available on SkillsBuild provides learners with essential skills for finding employment and teaches skills around creating a professional brand, creating a resume, and tips and best practices for job interviews.
My role
As the lead instructional designer and project manager, I was responsible for the design, development, and creation of several eLearning courses. I led a team of instructional designers, graphic designers, and courseware engineers.
Outcomes
This learning series has over 35,000 completions, an NPS of 71, and a user satisfaction rating of 4.7 out of 5.
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